Privacy policy

1. Privacy Policy – In Her Shoes
Last updated: 21 February 2026

1.1 Overview

In Her Shoes operates this online store and website, including all related content, features, tools, products, and services (the “Services”), to provide customers with a curated feet care shopping experience.

Our store is powered by Shopify, which enables us to securely provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, purchase from, or otherwise interact with our Services.

If there is any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail in relation to personal information matters.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.

2. Personal Information We Collect

2.1 Definition

“Personal information” refers to information that identifies you or can reasonably be linked to you. It excludes anonymous or de-identified data.

2.2 Categories of Information

Depending on your interaction with us and applicable law, we may collect:

Contact details: name, billing address, shipping address, phone number, email address

Financial information: payment details, transaction confirmations (processed securely via payment providers)

Account information: username, password, preferences

Transaction information: products viewed, added to cart, purchased, returned, or cancelled

Communications: correspondence with customer support

Device information: IP address, browser type, device identifiers

Usage information: browsing behaviour and interaction with our website

3. Sources of Personal Information

We may collect personal information:

Directly from you (when placing orders, creating accounts, or contacting us)

Automatically through cookies and similar technologies

From service providers acting on our behalf

From partners or third parties, where permitted by law

4. How We Use Your Personal Information

4.1 To Provide and Improve Our Services

Process and fulfil orders

Arrange shipping and confirmations

Manage accounts

Provide customer support

Personalise your shopping experience

4.2 Marketing and Communication

Send promotional emails (where you have consented)

Provide updates and product information
You may unsubscribe at any time.

4.3 Security and Fraud Prevention

Authenticate transactions

Prevent fraudulent activity

Protect the integrity of our website

4.4 Legal Compliance

Comply with applicable laws and regulations

Respond to lawful requests

Enforce our policies

5. Disclosure of Personal Information

We may disclose personal information:

To Shopify and service providers (payment processors, hosting, analytics, shipping providers)

To marketing partners, subject to their privacy terms

Where required by law or regulatory obligation

In connection with a business restructuring or sale

We do not sell personal information.

6. Relationship with Shopify

Our store is hosted by Shopify. Shopify may process personal information to operate and improve the Services. This may involve international data transfers.

For more information, please refer to Shopify’s own privacy documentation available on their website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. You are encouraged to review their policies before submitting personal information.

8. Children’s Information

Our Services are not intended for individuals under the age of 18 (eighteen). We do not knowingly collect personal information from minors. If you believe a minor has provided information, please contact us for removal.

9. Security and Retention

We implement reasonable technical and organisational safeguards to protect your personal information.

No system is entirely secure, and data transmitted online may carry inherent risks.

We retain personal information only as long as necessary for business, legal, or regulatory purposes.

10. Your Rights

Subject to applicable law (including South African data protection legislation), you may have the right to:

Access your personal information

Request correction

Request deletion

Object to certain processing

Withdraw marketing consent

To exercise your rights, contact us at:
📧 store.inhershoes@gmail.com

We may verify your identity before processing requests.

11. International Transfers

Your personal information may be processed outside South Africa. Where required, appropriate legal safeguards will be applied.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date.

13. Contact Us

For any privacy-related queries, complaints, or requests, please contact:

📧 store.inhershoes@gmail.com