Terms of service

1. Terms of Service – In Her Shoes

Overview

Welcome to In Her Shoes (“we”, “us”, “our”). We operate this online store and provide products, tools, features, and services available through our website (collectively, the “Services”).

Our store is powered by Shopify, which enables us to deliver the Services to you.

By accessing our website, placing an order, browsing, or using any part of our Services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree with these Terms or our Privacy Policy, please discontinue use immediately.

1. Access & Account Information

You must be at least the age of majority in your jurisdiction to use our Services.

All information provided by you must be accurate and complete.

You are responsible for safeguarding your account credentials.

You are liable for all activity conducted under your account.

Accounts may not be transferred or assigned to another person.

2. Products

We make reasonable efforts to display accurate product descriptions and images. However:

Product colours, sizes, and features may vary due to screen settings or manufacturing updates.

Product details, pricing, and availability may change without notice.

We do not guarantee that products will exactly match online representations.

We reserve the right to modify or discontinue products at our discretion.

3. Orders & Acceptance

Placing an order constitutes an offer to purchase.

Orders are only accepted once payment is successfully processed and a confirmation email is issued.

We reserve the right to cancel or refuse orders in cases of fraud suspicion, incorrect information, stock limitations, or policy violations.

If clarification is required, we will contact you using the details provided.

All orders are subject to our Refund Policy.

4. Pricing & Payments

Prices may change without notice.

Unless stated otherwise, prices exclude:

Shipping fees

Taxes

Customs duties

Import charges

By completing payment, you confirm that:

You are authorised to use the payment method

Payment details provided are accurate

You agree to honour the transaction

Promotions and discounts may include additional terms that override these Terms.

5. Shipping & Delivery

Delivery timelines are estimates and not guaranteed. Estimated delivery times are between 10 - 15 business days. 

We are not responsible for delays caused by:

Courier services

Customs processing

Incorrect address information

External circumstances beyond our control

Risk transfers to you once the order has been handed to the courier.

6. Intellectual Property

All content on the In Her Shoes website — including text, images, designs, logos, trademarks, graphics, and layout — is owned by us or our licensors.

You may not copy, reproduce, modify, distribute, or exploit any content without our prior written consent.

7. Third-Party Services & Links

Our website may include links to third-party platforms or tools.

We do not control or endorse third-party services and are not responsible for their policies, products, or transactions. Use them at your own risk.

8. Relationship with Shopify

We use Shopify to operate our store.

Purchases are made directly with In Her Shoes, not Shopify. Shopify is not responsible for:

Product performance

Warranties

Refunds

Customer service

9. Privacy Policy

Your personal information is handled in accordance with:

Our Privacy Policy

Shopify’s privacy policies

Continued use of our Services indicates acceptance of both policies.

10. Feedback & Reviews

By submitting reviews, comments, photos, or other content, you grant us a worldwide, royalty-free licence to use that content for:

Marketing

Promotion

Analysis

Operational improvements

You agree not to submit unlawful, misleading, offensive, or inappropriate content.

11. Errors & Changes

We reserve the right to correct errors, update information, adjust pricing, or modify product details at any time — including after an order has been placed.

12. Prohibited Uses

You agree not to:

Engage in illegal activity

Infringe intellectual property rights

Harass or harm others

Upload malicious software

Attempt unauthorised system access

Scrape or exploit website content

Commit fraud or deception

Violations may result in suspension or termination of access.

13. Termination

We reserve the right to suspend or terminate access to the Services for breach of these Terms.

You remain liable for outstanding payments up to the date of termination.

14. Disclaimers

All products and Services are provided “as is” and “as available.”

We do not guarantee:

Continuous availability

Error-free operation

Absence of technical defects

All warranties are excluded to the fullest extent permitted by law.

15. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

Indirect damages

Incidental losses

Consequential damages

Loss of data or profits

Arising from use of our website or products.

16. Indemnification

You agree to indemnify and hold In Her Shoes harmless from claims arising from:

Breach of these Terms

Misuse of Services

Violation of applicable laws

Infringement of third-party rights

17. Severability

If any provision is deemed invalid or unenforceable, the remaining provisions remain in full force and effect.

18. Entire Agreement

These Terms, together with our published policies, constitute the full agreement between you and In Her Shoes.

19. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

20. Changes to These Terms

We may update these Terms at any time. Continued use of the website constitutes acceptance of updated terms.